Terms of Service

Fire Record — Fire Risk Assessment Software

Elevate Core LLC (“we”, “us”, “our”, “Elevate Core”, or “the Company”)

1. Definitions

1.1 In these Terms of Service, the following definitions apply:

2. Software Access

2.1 Subject to payment of the Subscription Fee and compliance with these Terms, Elevate Core LLC grants you a non-exclusive, non-transferable, revocable licence to access and use the Software during the Subscription Term.

2.2 The licence is limited to your internal business purposes of generating fire risk assessment documentation.

2.3 You may not sub-licence, resell, or provide access to the Software to any third party.

3. Permitted Users

3.1 The Software may be accessed only by the number of Users specified in your Order Form.

3.2 You are responsible for all actions taken by your Users within the Software.

3.3 User credentials must not be shared between individuals.

4. Subscription Fees

4.1 Subscription Fees are as set out on the pricing page or as agreed in your Order Form.

4.2 Fees are payable monthly or annually in advance, as selected at signup.

4.3 All fees are as displayed at the point of purchase.

4.4 We reserve the right to adjust fees on 30 days’ written notice. Where fees increase, you may cancel your Subscription before the increase takes effect without penalty.

4.5 Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

5. Renewal, Cancellation and Refunds

5.1 Subscriptions renew automatically at the end of each Subscription Term unless cancelled.

5.2 You may cancel at any time. Cancellation takes effect at the end of the current billing period.

5.3 Refund Policy

5.3.1 You may request a full refund within 14 days of your initial Subscription purchase (“Refund Period”).

5.3.2 For annual Subscriptions, you may also request a full refund within 14 days of each annual renewal date.

5.3.3 To request a refund, contact us at compliance@elevatecore.io or submit a request through Paddle at paddle.net.

5.3.4 After the Refund Period, all Subscription Fees are non-refundable. No refunds, credits, or pro-rata adjustments will be provided for cancellations made after this period, including for downgrade or unused portions of a Subscription Term.

5.4 A free trial may be made available at our discretion to allow you to evaluate the Software before purchasing a Subscription. The duration and terms of any trial will be specified at signup. At the end of the trial period, you must purchase a Subscription to continue using the Software. We are under no obligation to offer a trial and may withdraw or modify the trial at any time.

5.5 By purchasing a Subscription, you acknowledge that you have had sufficient opportunity to evaluate the Software, whether through a free trial or otherwise, and that you understand and accept the Refund Policy set out in Clause 5.3.

6. Acceptable Use

6.1 You agree to use the Software only for its intended purpose of generating fire risk assessment documentation.

6.2 You must not:

• Use the Software to generate any report you are not professionally competent to produce
• Attempt to reverse engineer, decompile, or extract the Software’s source code
• Use the Software in any way that could damage, disable, or impair its operation
• Circumvent any security or access controls
• Upload any data that infringes third-party intellectual property rights

7. Professional Obligations

7.1 You warrant and confirm on a continuing basis that:

• You are competent to conduct the fire risk assessments for which you use the Software
• You hold valid Professional Indemnity insurance of at least £1,000,000 covering your fire risk assessment activities
• You will review and verify all Software Outputs before issuing them to any client
• You will comply with all applicable fire safety legislation and professional standards

7.2 You remain solely and exclusively responsible for the professional content, accuracy, and adequacy of every fire risk assessment you produce using the Software.

8. Software Disclaimer

8.1 Fire Record is a documentation tool provided by Elevate Core LLC. It does not conduct fire risk assessments, does not provide professional fire safety advice, and does not replace professional competence or judgement.

8.2 The Software is provided “as is.” We do not warrant that the Software will be error-free, uninterrupted, or fit for any particular purpose.

8.3 Fire Record is a software-as-a-service platform that operates automatically based on your inputs. Elevate Core LLC does not provide fire risk assessment services, consultancy, or any human-delivered professional services as part of the Subscription.

9. Limitation of Liability

9.1 The total aggregate liability of Elevate Core LLC to you under or in connection with this Agreement shall not exceed the greater of:

• 150% of the total Subscription Fees paid by you in the 12 months immediately preceding the claim; or
• £1,000

9.2 Elevate Core LLC shall not be liable for any:

• Indirect, consequential, or special losses
• Loss of profits, revenue, or business
• Loss or corruption of data
• Losses arising from your failure to verify Software Outputs
• Losses arising from your professional negligence or incompetence
• Claims by your clients arising from the content of assessments you have produced

9.3 Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnity

10.1 You agree to indemnify Elevate Core LLC against all claims, losses, damages, and costs (including legal fees) arising from your use of the Software, your breach of this Agreement, or any claim by your clients relating to a fire risk assessment you have produced.

11. Ownership

11.1 Elevate Core LLC retains all intellectual property rights in the Software, its underlying technology, and all improvements thereto.

11.2 You retain ownership of your Assessment Data and the Outputs you generate using the Software.

11.3 You grant Elevate Core LLC a non-exclusive, royalty-free licence to use anonymised and aggregated Assessment Data for the purpose of improving the Software and our services.

12. Confidentiality Obligations

12.1 Each party agrees to keep the other’s confidential information confidential and not to disclose it to any third party without prior written consent.

12.2 Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

13. Data Processing

13.1 The parties acknowledge that in providing the Software, Elevate Core LLC may process personal data on your behalf. For the purposes of UK GDPR, you are the Data Controller and Elevate Core LLC is the Data Processor in respect of any personal data entered into the Software by you or your Users in the course of carrying out fire risk assessments.

13.2 Elevate Core LLC shall process personal data only on your documented instructions, unless required to do so by applicable law. Where we are required by law to process personal data otherwise than in accordance with your instructions, we shall notify you of that legal requirement before processing, unless the law prohibits such notification.

13.3 Elevate Core LLC shall:

• Ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality
• Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing
• Not engage another processor (sub-processor) without your prior written consent, which shall not be unreasonably withheld
• Notify you without undue delay after becoming aware of a personal data breach
• Assist you in fulfilling your obligation to respond to requests for exercising data subject rights under UK GDPR
• Assist you in ensuring compliance with your obligations under Articles 32 to 36 UK GDPR
• At your choice, delete or return all personal data to you after the end of the provision of the Software
• Make available to you all information necessary to demonstrate compliance with Article 28 UK GDPR and allow for audits

13.4 Where Elevate Core LLC engages a sub-processor, we shall impose the same data protection obligations on that sub-processor. Elevate Core LLC shall remain fully liable to you for the performance of that sub-processor’s obligations.

13.5 Elevate Core LLC shall notify you of any intended changes concerning the addition or replacement of sub-processors, giving you the opportunity to object. If you object on reasonable grounds, and we cannot accommodate the objection, you may terminate this Agreement on written notice.

13.6 Elevate Core LLC shall not transfer personal data outside the United Kingdom or European Economic Area without your prior written consent and without ensuring appropriate safeguards are in place.

14. Term

14.1 This Agreement commences on the date you first access the Software and continues for the Subscription Term, renewing automatically unless terminated.

15. Termination for Breach

15.1 Either party may terminate this Agreement immediately on written notice if the other party commits a material breach and fails to remedy it within 14 days of written notice.

15.2 Elevate Core LLC may terminate immediately if you breach Clause 7 (Professional Obligations), fail to maintain adequate PI insurance, or use the Software in a manner that creates legal risk for us.

16. Consequences of Termination

16.1 On termination, your right to access the Software ceases immediately.

16.2 You may export your Assessment Data for 30 days following termination. After this period, we may delete your data.

16.3 Clauses that by their nature should survive termination (including liability, indemnity, confidentiality, and data processing) shall do so.

17. Governing Law

17.1 This Agreement is governed by the laws of Georgia. The parties submit to the exclusive jurisdiction of the courts of Georgia.

18. Entire Agreement

18.1 This Agreement (including any Order Form) constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior agreements, representations, and understandings.

19. Amendments

19.1 Elevate Core LLC may amend these Terms of Service on 30 days’ written notice. Amended Terms will be published on the Fire Record website. Continued use of the Software after the notice period constitutes acceptance.

20. Severability

20.1 If any provision of this Agreement is found invalid or unenforceable, it shall be severed and the remaining provisions shall continue in full force and effect.

21. Waiver

21.1 Failure to enforce any provision of this Agreement shall not constitute a waiver of that provision.

22. Contact

For all notices and queries under this Agreement: